Your Dormant Customers
Are Ready to Come Back.

MailChimp sends the same template to everyone on your list. We write a unique, personalized email for every single contact — referencing their actual last visit, service, or purchase. That's the difference between a 20% open rate and a campaign that gets real responses. We also handle everything: you don't need to write a word of copy or learn any software.

We don't promise a specific number of bookings — no honest agency does. What we do guarantee is a fully personalized campaign deployed within 3 business days. Our clients consistently see responses within 72 hours. If we ever fail to deliver on time or to the agreed specification, we'll refund that month.

All we need is a CSV export from your booking system or CRM with: first name, email address, and date of last visit or purchase. Most practice management and salon software can export this in two clicks. We'll provide a template if needed. No technical setup required on your end.

Absolutely. On Growth plan, you receive a preview of sample emails before we launch. On Starter, we follow a pre-approved tone and structure that you sign off on during onboarding. You'll never be surprised by something that doesn't match your brand voice.

Every email contains a compliant unsubscribe instruction ("reply with STOP"). We monitor all replies and immediately remove opt-outs from your list. They will never receive another email from your campaign. This also protects your sender reputation, which is critical for long-term deliverability.

Each dormant contact receives a 3-email sequence: a warm reactivation email (day 0), a brief follow-up (day 4), and a gentle "last chance" message (day 9). Most clients see the majority of their responses from the first two emails.